Shipping for in-stock/Birdworx design orders in the contiguous US takes 2-4 business days. Shipping for "Make It Your Own" design orders in the contiguous US takes 2-4 business days after the design process is finished. International orders usually take 2-3 weeks to arrive depending on the destination and customs processing.
+ WHAT SHIPPING METHOD DO YOU USE?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
+ HOW MUCH DOES SHIPPING COST?
It depends on your country and the size of your order, usually around $1.95-$3.95. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
+ DO YOU SHIP INTERNATIONALLY?
Yes, we ship to almost every country around the world.*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
+ WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We gladly accept Visa, MasterCard, American Express and Discover. We also accept PayPal.
+ HOW SECURE IS THIS STORE?
This store uses PayPal and Square. PayPal and Square automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
+ DO I NEED A PAYPAL ACCOUNT TO PURCHASE FROM THIS STORE?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
+ WHAT IS THE SIZE OF YOUR DECALS?
Most of our personalized decals are 0.5" tall and between 2-4" wide. This is the traditional size of the decals that you see on PRO bikes and helmets.
+ CAN YOUR DECALS BE EASILY REMOVED WHEN NECESSARY?
Typically yes, all you will need to do is lift a corner and peel back slowly. If for some reason it is not coming off easily, warm up the decal first with a hair dryer to loosen the adhesive. As long as you remove it slowly and smoothly, there will not be any damage to the paint underneath.
+ CAN YOUR DECALS BE CLEAR COATED OVER?
We do not recommend it. Our decals are laminated, yielding a 4-5 mil profile. The laminate protects the ink underneath, so clear coat will not add to durability.
+ DO YOU MAKE REPLACEMENT MANUFACTURER'S DECALS FOR MY BIKE, WHEELS, ETC?
Although we do not have all OEM artwork files we can usually help you get what you need. Please send us an email with detailed information firstname.lastname@example.org
+ I DON'T SEE MY FLAG ON YOUR LIST. CAN YOU FIND IT?
In most cases, yes. Let us know what flag you need, and we will try to have it up within 2 business days.
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